Dramatic contacts

Now when I saw this commercial yesterday online, it didn’t really come across as all that appealing. However when vegging out in front of the tube, I could see the real beauty behind the commercial.

Like most e-retailers 1-800 Contacts relies on the Web to sell their products.  There are many products that can get away with the lack of personality of the Internet. Buying glasses and contacts is a personal transaction. You need these things to see so there has to be a level of trust to make the transaction.

This over-dramatization of the guy being special, the commercial brings a personality to the brand. It says hey, we care about you and hey – you’re special. It’s so cheesy that you can’t help but feel warm and fuzzy.

For a brand this is a good connotation, because at the end of the day, the vendor is being trusted with your sight. I don’t wear contacts and don’t plan on wearing them, but my wife orders from them so I generally have a good opinion of the company.

While the commercial gives me that good feeling, I also wonder if it tries too hard. It kind of seems like they are trying too hard. Does this over-compensation for being special hide something about the online contact vendor? Or is it just my cynical nature kicking in?

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