@YourService a [Video] Review

When I started working on a plan for adding a group to work on social support, I did a lot of research. This included talking to friends, reading blogs and reading white papers. I also asked Wiley if they could send me a review copy of Frank Eliason’s @Your Service

You see, despite my years of a love-hate relationship with Comcast, Frank and his team’s work left me respecting the company. I figured a book written by the team’s lead could hold some useful nuggets. I was shocked to find out how many it did offer, so Heather – thank you very much.

Below is my full review

Pick up this book if:

  • you are in support and want to add social
  • you think support has no hand in social media
  • you want to learn to be more customer-centric
  • you are an executive and are wondering who should be in on social media decisions

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